FansGlow

FANSGLOW LAW ENFORCEMENT GUIDE

This Guide is published for law enforcement agencies and government officials to help them carry out their investigative and enforcement duties. FansGlow works cooperatively with law enforcement around the world. Nothing on this page should be read as legal advice. Please go through this Guide before sending FansGlow any law enforcement request.

General Inquiries
Routine questions from law enforcement, military, or other government officials can be sent through our Contact Form. Any official request involving the deletion, preservation, or disclosure of account information or content must instead be emailed to [email protected] from an official agency address. Once your request has been correctly received, you will get a confirmation email from FansGlow. If you run into any difficulty reaching us, please write to [email protected].
Content Removal Requests
Acting case by case and in our sole and absolute discretion, we may handle a law enforcement request to take down content that is unlawful or that otherwise breaches our Terms of Service. Removal requests must be emailed to [email protected] and must state a valid official return email address, the name and rank or position of the requesting official, a direct link to the material concerned, and the legal grounds on which removal is sought. Qualifying requests are passed to our content moderation and legal teams for review and a decision.
Available Account Information
How we collect, protect, and retain data is set out in our Privacy Policy. The categories and amount of information we hold, how it was gathered, and how long it is kept all depend on a number of factors, including the account type and what the user has chosen to do on the platform.

As an example, Fans are not asked for the same depth of registration details as Creators, and every Creator must pass thorough age and identity verification before earning. Some users are able to stream live; live streams are not stored by us, or are stored only for a short time.

Much of a user's stored profile content can be seen by law enforcement simply by visiting and/or subscribing to that profile. This may include the username, display name, profile photo, profile bio, profile URL, subscription offers, tips, reposts, and posts, which can contain text, photos, videos, and/or comments.

Further non-public account information can be made available to law enforcement once valid formal legal process is received. Depending on the jurisdiction of origin and the records sought, that process may take the form of a subpoena, a production order, a judicial authorisation, a search warrant, or a court order. Non-public records that may exist include the user's registration details (such as the email address tied to the account), identity documents, tax forms, connected social media accounts, billing and payout records, subscriber information, private messages, and logged user activity such as IP address records and similar data.

Please bear in mind that users manage their own stored profile content and private messages, so material a user has deleted may no longer be retrievable. In addition, until a valid law enforcement request has been processed, certain profile content cannot be frozen in real time without suspending the account, and any account suspension remains entirely at FansGlow's discretion.

Note that FansGlow is established and run from England and Wales, and all user data is accordingly held there. We do not keep offices or addresses in other countries.
Preservation Requests
Where records are likely to be relevant evidence in an investigation or legal proceeding, FansGlow will accept temporary, informal preservation requests from law enforcement. Send all preservation requests to [email protected]. Each request must contain a valid official return email address, the name and position of the requesting official, the period of preservation sought, the subject matter of the investigation, and a description of the information to be preserved together with how it relates to your investigation, along with at least one of the following user identifiers:
1. Username
2. Profile URL
3. Email address
4. Legal name
5. Telephone number
6. Billing address
7. Payment card details (please supply the first six and final four digits of the card number, the dates and times of the transactions under investigation, and the legal name of the cardholder)
We are unable to act on preservation requests that are excessively broad, vague, or late. If a preservation is needed for longer than ninety (90) days, we expect formal legal process to follow. Where appropriate we may agree to extend a preservation period after receiving a fresh request from the law enforcement agency; every extension must be sent as a separate request.
Requests for Non-Public Account Information
Non-public account information is released to law enforcement only in response to suitable legal process — such as a subpoena, production order, judicial authorisation, search warrant, court order, or other valid instrument — or in response to a qualifying emergency request as explained below. Which form of process is needed depends on the category of user data sought and the law that applies. Law enforcement correspondence may be addressed to Only fans International Limited, 9th Floor, 1 Example Street, London. Requests for non-public account information and the supporting legal process should be emailed to [email protected]. Every such request must contain a valid official return email address, the name and position of the requesting official, the deadline for our response, the subject matter of the investigation, and a description of the information to be disclosed and how it relates to your investigation, along with at least one of the following user identifiers:
1. Username
2. Profile URL
3. Email address
4. Legal name
5. Telephone number
6. Billing address
7. Payment card details (please supply the first six and final four digits of the card number, the dates and times of the transactions under investigation, and the legal name of the cardholder)
Overly broad or vague requests for non-public account information cannot be processed. Additionally, we may decline requests that ask only for stored profile content which law enforcement can already reach by visiting and/or subscribing to the relevant profile, absent special circumstances.
Emergency Requests
In genuine emergencies identified by us in our sole and absolute discretion, we may act on a law enforcement request for non-public account information without formal legal process, provided we are given a good-faith basis for concluding that there is an imminent danger of death or serious bodily harm to a person. Our response may be restricted to the information needed to prevent that harm. All emergency requests must be emailed to [email protected]. Each emergency request must contain a valid official return email address, the name and position of the requesting official, the deadline for our response, the nature of the emergency (for instance assault, kidnapping, or trafficking), the identity of the person believed to be at risk of death or serious bodily harm, a description of the harm to be prevented, a description of the information to be disclosed and how it would help prevent the harm, any relevant posts or messages, and at least one of the following user identifiers:
1. Username
2. Profile URL
3. Email address
4. Legal name
5. Telephone number
6. Billing address
7. Payment card details (please supply the first six and final four digits of the card number, the dates and times of the transactions under investigation, and the legal name of the cardholder)
Broad, vague, or routine enquiries cannot be handled through the emergency channel.
Cost Reimbursement
FansGlow may ask to be reimbursed for the costs of complying with preservation and information requests, to the extent the law allows.
Responses
Although we aim to handle all routine requests within fourteen (14) days of receipt, actual response times can differ depending on the nature of the request and the volume we are handling at the time. Please refrain from sending repeated follow-up messages, as doing so can slow the overall response.

Responsive records are supplied electronically, in a format readable with standard office software, unless we agree another format with you in advance.
Records Affidavits and Certifications
Depending on your jurisdiction, a suitable records custodian affidavit or foreign business records certification can be provided. If you need an affidavit or certification, please say so in your legal process.
Disclosure of Requests
FansGlow does not reveal law enforcement requests to its users.
Mutual Legal Assistance Treaties
It is our policy to act promptly on requests served under a mutual legal assistance treaty (“MLAT”) or via letters rogatory, once properly served. When you submit a request through an MLAT procedure, please state clearly that it arrives by way of MLAT and name the originating country. In most situations an MLAT is not a prerequisite for processing a law enforcement request.
English Language
Every law enforcement request should be written in English or come with an official English translation. Requests sent in other languages or using foreign character sets may, at our discretion, be delayed or declined.
No Waiver
The transmission and receipt of correspondence through the channels described above is offered purely for convenience and does not waive any objection we may have, including objections based on lack of personal jurisdiction or improper service of process.